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• #Office 2011 for mac outllok issues update#

I tested using Apple Mail which brought through the emails fine, so I knew that the problem existed between the firewall and the Outlook 2011 application.

Both site-to-site VPN and internet were not allowing their emails to sync with their mail server. The only common denominator was the firewall, a ZyXel USG 310. However, we discovered when a user from the group company was attempting to get their emails through that this was still an issue (different site, domain and Exchange servers). This initially started working after setting a DNS record for the public FQDN to point at the local IP. Are there some services I can restart to test this? It seems like there's a problem with EWS or autodiscover.

#Office 2011 for mac outllok issues update#

We either need to update the server to the public address ( ) before they leave, or they need to connect to the VPN to receive mail, neither of which is the ideal behaviour. However, some of the users need to take their machine off site, which presents a problem. Specifying the public address ( ) used to work just fine before the servers were rebooted, however this isn't the case anymore.įor the most part this isn't a problem, because the vast majority of machines with Outlook 2011 are iMacs or Mac Minis, which don't leave the site anyway, so we've just changed the value of the server field to the local address and they can carry on. When users are in the office, the Microsoft Exchange server field must specify the local address of the server ( ), otherwise it will not connect. All Outlook versions for Windows are still working, as is Outlook 2016 for Mac. The issue is only localised to Outlook 2011. We're experiencing a strange issue with all of the Macs running Outlook 2011 since we had to power down the whole site for the installation of an electricity meter.